Privacy Policy

Venice Lux Car Rental is the controller of the personal data described in this policy. We operate the website veniceluxurycarrental.it and arrange luxury, sports and chauffeur-driven car rental, wedding car hire and airport delivery in Venice. For any question about this policy, about a booking, or to exercise any of the rights listed below, write to [email protected].

We collect the information you choose to give us and a small amount of technical information needed to run the site and reply to you.

• Enquiry form: name, email, phone number if you provide it, the car you are interested in if you select one, pick-up and drop-off dates, your flight number if you use the airport delivery form, any free-text message, and the page URL and referrer that led you to the form.
• Direct contact: anything you tell us by email, phone or WhatsApp when you get in touch about a rental.
• WhatsApp click records: when you tap a WhatsApp button on the site, we record the page URL, referrer, language and the prefilled message text in our booking system before WhatsApp opens. The chat itself then runs inside WhatsApp, under Meta's own privacy policy, not ours.
• Server logs: our hosting provider automatically logs the IP address, time, requested page and browser of every visitor, for a short period.
• Browser storage: one local-storage entry remembers that you closed the cookie notice, and one session-storage entry remembers which car you clicked on so the enquiry form can be prefilled. This second entry is deleted when you close the tab or send the form. Neither entry contains your name, email or phone number.

We use your data to answer your enquiry, prepare a written quote and confirm a booking once you accept it. This is based on the steps needed before a contract and on the rental contract itself. We keep server logs and WhatsApp click records to protect the site and our booking system against misuse; this rests on our legitimate interest in keeping our systems secure. Once a rental is confirmed, we also process your data to issue invoices and keep accounting records, which is a legal obligation. We do not use your data for automated decision-making, we do not sell it, and we do not send marketing emails unless you ask us to.

Bookings are never paid or finalised on the website itself: you send an enquiry, we reply with a written quote, and the booking is confirmed in writing. Once your rental is confirmed, we need to see your driving licence and an identity document at the moment the car or chauffeur service is handed over. We use this to verify that you are entitled to drive, to complete the rental agreement, and to meet the insurance and legal requirements that apply to vehicle hire. This matters even more for timed events: when cars and, on request, a chauffeur are staged at Marco Polo, Mestre or the Piazzale Roma garage to meet a wedding, a Biennale party or a Grand Prix transfer schedule, we need your details confirmed in advance so the handover itself takes minutes, not an argument with the clock.

Access to your data is limited to people and services that need it to deliver your rental.

• Our own team, who read and answer enquiries through an internal messaging tool linked to our booking system.
• The captain or driver who actually carries out your booking, so they know who to expect and where.
• Our hosting provider, which stores the website and the server logs described above.
• Two technical suppliers used to run parts of the site: Google Fonts, which receives your IP address when the site's web fonts load, and the jsDelivr content delivery network, which supplies the intl-tel-input library used for the phone field in our forms. Neither sets cookies on our behalf.
• WhatsApp, operated by Meta, if you choose to start a conversation with us through a WhatsApp button; that conversation is governed by WhatsApp's own privacy policy.

We do not use any analytics, advertising or social-media tracking tools on the site. The Google and Trustpilot icons in our footer are plain links; nothing from those platforms loads unless you click on them.

The website is a static site served by our hosting provider. Loading Google Fonts may involve your IP address being processed outside Italy, as this is how the Google Fonts service works; we do not control this transfer beyond having chosen to use the library.

We keep enquiries that do not lead to a booking for 12 months, then delete them. Once a rental is confirmed, the related records are kept for as long as Italian tax and accounting rules require. Server logs are kept for a short period for security purposes only.

We limit who can access your data and keep enquiry and booking records inside our own systems rather than scattering them across tools we do not control.

Under the GDPR and the Italian Privacy Code (Legislative Decree 196/2003), you have the right to access your data, ask us to correct or delete it, restrict or object to its use, and receive a copy of it in a portable format where this applies. To use any of these rights, email [email protected]. We reply within one month and may ask you to confirm your identity before acting on your request.

If you believe we have not handled your data correctly, you can lodge a complaint with the Garante per la protezione dei dati personali at www.garanteprivacy.it.

Our service is intended for adults who hold a valid driving licence, and we do not knowingly collect data from children.

We may update this policy if our services or the data we collect change. The version published on this page is always the current one.